02.a. Holistic and system-based institutional, organisational and operational assessments
02.d. Integrated capacity building at individual, organisational and institutional levels
02.f. Business process management (including analysis, optimisation and documentation of business processes)
02.g. Facilitation of change processes and/or of organisational / institutional improvement
04.a. External relations management (assessment / optimisation)
04.h. Accountability vis-à-vis partners and/or stakeholders
05.h. Leadership & Management development
09.b. Operational audit (General organisational audits and focused assessment of specific organisational shortcomings and problems)
