02.d. Integrated capacity building at individual, organisational and institutional levels
02.e. Integrated performance enhancement (efficiency, quality, client- and result-focus, effectiveness, ICT-based and other technology-based innovation)
02.f. Business process management (including analysis, optimisation and documentation of business processes)
02.g. Facilitation of change processes and/or of organisational / institutional improvement
16.b. Strengthening civil society
