01.a. Administrative organisation and internal control systems
01.d. Analysis of the ‘governance’-system at organisation and/or sector level
02.a. Holistic and system-based institutional, organisational and operational assessments
02.b. Vision, mission, charter, institutional design and development
02.d. Integrated capacity building at individual, organisational and institutional levels
02.e. Integrated performance enhancement (efficiency, quality, client- and result-focus, effectiveness, ICT-based and other technology-based innovation)
02.f. Business process management (including analysis, optimisation and documentation of business processes)
02.g. Facilitation of change processes and/or of organisational / institutional improvement
03.a. Policy setting, strategic planning, multiannual planning
03.b. Sector policies and strategies (Including strategic-level theories / pathways of change, policy implementation strategies and their impact for operational planning and budgeting)
03.e. Annual planning and budgeting
03.f. Results based management and Monitoring & Evaluation (Including: client/stakeholder focus, defining / using quality standards and performance indicators, management dashboards, balanced scorecard, …)
03.g. Reporting Systems – Accountability
11.a. Public Administration Reform – Public-sector reform strategies
11.b. Core task analysis - Review / design / optimisation of organisational structures and assignment of mandates / responsibilities (including related funding)
